Monday, September 07, 2009

Do sales incentives actually motivate people for the long run?

Regarding whether or not incentives actually help at all, the best piece I've read on the subject is Rewards and Intrinsic Motivation by Cameron and Pierce. It's dense and academic in tone, but I've read the whole thing and found that the key points relevant to sales compensation design from the book are the characteristics of effective rewards. According to Cameron's and Pierce's research, incentives and rewards are most effective when…

1) Used for the benefit of the employee (not just to create benefits for the employer)

2) Focused on challenging activities (not on activities that employee sales people already like to do)

3) Tied to specific reasonable, objective, and attainable standards of performance

4) Accompanied by celebration of significant successes by the organization.

In addition they note that, "Reward systems that are discretionary, subjective, or based on pleasing the people in charge are often seen as unfair and coercive. What is 'good' today may not be good enough to earn a reward tomorrow."

There is substantial written work questioning the effectiveness of incentives in creating sustainable healthy motivation. This book takes this question on, focusing mostly on the education and compensation application of the principles.

1 comment:

Sales Resource Group said...

Great blog and I would add that motivation and specifically behavioral changes will be more prevalent with shorter term incentives (ie. monthly or quarterly). The longer the performance and payout periods (eg. annually) tend to be viewed as a reward and the impacts on daily behavior doesn't occur. You truly get motivational change in behavior when you increase the frequency of incentive payouts.

We write a lot about sales compensation on our blog

Matt Tyre